Privacy Policy

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Your privacy is of utmost importance.

Yarrella and its representatives including our coaches are committed to protecting the privacy and confidentiality of all personal and other information collected during the conduct of business and the delivery of services, and the way it is used, stored and disclosed.

All personal and contact information collected via this website and our calendar booking forms is used strictly for client booking management and/or mailing list administration.

Your personal or contact information will not be disclosed to any third parties without your written consent.

Yarrella and its representatives will not distribute or share email addresses or mailing lists.

 

Privacy Policy

Information entrusted to Yarrella and its representatives including our coaches by clients is private and confidential. Any personal information collected is treated as confidential and, we are bound by the Privacy Act 1988 and guided by Australian Privacy Principles.

Personal information may include:

• An individual’s name, signature, address, email address and phone number, as well as their emergency contact’s name and phone number
• Other information such as transaction details associated with service provision, as well as a client’s social media account handles or private messaging account name if private messaging is utilised during the conduct of services.

Personal information may be collected in a number of ways, including in person, in writing, by video and phone call, and email, generally when:

• A potential new client enquires about coaching and/or events
• A client completes a registration form
• A client interacts with Yarrella or its representatives as part of service provision during which detailed notes are recorded, and
• A client provides feedback.

At the time personal information is collected, individuals will be made aware of the purpose for which the information is collected.

 

Purpose of collection, storage, use and disclosure of personal information

Yarrella and its representatives including our coaches collects, stores, uses and discloses a client’s personal information only for the purposes consistent with the reasons it was collected, including:

• Assessing a potential client’s suitability for services
• Managing the ongoing relationship with clients, including planning and monitoring client progress, providing coaching and support, and providing information about coaching and support, if required with consent
• Responding to enquiries potential clients and clients have in relation to the services provided and
• Gathering feedback for the review and improvement of service delivery.

Yarrella and its representatives including our coaches may also collect, store, use and disclose personal information to:

• Resolve any legal and/or commercial complaints or issues
• Meet any legislative requirements as they apply to us, and
• Perform functions or activities relating to business, including meeting internal administrative requirements, in the process of managing accounts and payments, the communication of important information and/or marketing.

Yarrella and its representatives including our coaches will not use or disclose a client’s personal information for any other research than those outlined above, unless an exception applies, including:

• Where the client has consented to the use or disclosure of personal information for a purpose or where it would be reasonable to consider that a client would have expected their personal information to be used for such a purpose, and
• A purpose that is required or authorised under Australian law, or court or tribunal order.

 

Storage of personal information

Yarrella and its representatives including our coaches may store personal information in both hard and electronic copies.

All reasonable steps will be taken to ensure that personal information is securely stored and to protect it from misuse, loss, unauthorised access, modification, interference or disclosure, however, Yarrella and its representatives including our coaches cannot guarantee that unauthorised access to personal information will not occur.

While Yarrella and its representatives including our coaches make every attempt to work within secure online environments, the safe transfer of personal information across the internet cannot be guaranteed. The personal information you share is shared at your own risk.

By using this website or the booking form, you consent to the use of your information as discussed here.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Access To Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Yarrella will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

 

Maintaining The Quality of Your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Yarrella Pty Ltd.
Email [email protected]
Phone 0408 646 188